Welcome to StockxJordan4.
We attaches great importance to customer satisfaction and shopping experience, we will do our best to provide you with 100% satisfaction. If you need to apply for a return, please contact our customer service, inform the reason for the return, and provide relevant videos and photos to obtain the delivery address. Thanks for your support and truth.
Below we explain our return and exchange policy in more detail.
Only when serious quality problems are found when the shoes are received, such as degumming, severely soiled, soaked, severely disconnected, severely cracked, etc.
Any after-sales application that subjectively believes that the product is defective or of poor quality will not be accepted. Returns/exchanges/refunds are not accepted in the following circumstances:
Returns Process & Time-Frame
Please carefully follow StockxJordan4 returns process to minimize any delays:
Reason for return
2.StockxJordan4 customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Kindly allow between 2-5 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 2-3 business days for the transaction to process. Usually, it will be arrive your bank account around 7 - 15 days.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs & Address
StockxJordan4 aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always
Happy shopping experience, thanks for your support and truth again.